Pagaar India
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Program Manager Technical Support | Enterprise Product Support | SaaS | Pune | Immediate Joiners Preferred Job Title - Program Manager Technical Support / Enterprise Product Support / SaaS Industry - IT Services | SaaS | Enterprise Software | Technical Support | Product Support Job Type - Full-Time Location - Hinjawadi, Pune Experience - 15+ Years Salary - 50,000 80,000 per Month Joining - Immediate Joiners Preferred YouTube Trending Ads for Pagaar India https://youtube. com/shorts/iyNgqG1K4g4? si=UcJoNgvnU-VQYH7o https://youtube. com/shorts/wNvBj2ErubY? si=ulkCaLqU-e5XFOeQ Job Summary We are seeking an experienced Program Manager Technical Support / Enterprise Product Support / SaaS to lead and manage enterprise customer support operations. The ideal candidate should have 15+ years of experience in technical support, SaaS products, enterprise application support, stakeholder management, and cross-functional program delivery. This is an excellent opportunity for professionals looking to lead high-performing support teams and drive customer success in a fast-paced technology environment. Key Responsibilities Lead enterprise technical support and SaaS product support programs. Manage end-to-end customer support operations and service delivery. Drive customer success and improve customer satisfaction (CSAT). Coordinate with engineering, product, and operations teams. Manage incident response, escalations, and root cause analysis. Develop and monitor KPIs, SLAs, and support metrics. Mentor and lead technical support teams. Improve support processes through automation and best practices. Prepare executive reports, dashboards, and operational reviews. Ensure timely resolution of enterprise customer issues. Required Skills Enterprise Product Support Technical Support Management SaaS Support Program Management Customer Success Service Delivery Management Incident & Problem Management Stakeholder Management Escalation Management ITIL Framework Project Management Team Leadership SLA & KPI Management Process Improvement Excellent Communication Skills Eligibility Bachelor's or Master's Degree in Computer Science, IT, Engineering, or a related discipline. 15+ years of experience in Technical Support, Enterprise Product Support, SaaS, or Program Management. Strong leadership, analytical, and customer management skills. Experience managing enterprise support teams and large-scale customer programs. Immediate Joiners Preferred. Why Join? Competitive Salary Package Leadership Role with Enterprise Products Career Growth Opportunities Exposure to Global Customers Professional & Collaborative Work Environment Learning & Development Opportunities Long-Term Career Stability Apply Now Share your updated resume: ashfaq_ali@persistent. com Immediate Joiners Preferred!
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Looking for Finance & Accounts Executive (P2P / O2C) | Pune | Up to 6 LPA | Immediate Joiners Job Title - Finance & Accounts Executive Accounts Payable (P2P) / Accounts Receivable (O2C) Industry - Finance & Accounting | Insurance | Shared Services | BPO Job Type - Full-Time | Walk-In Drive Location - Hinjewadi Phase 3, Pune Salary - Up to 6 LPA Experience - 36 Years Qualification - Graduates Only Joining - Immediate Joiners Preferred Contact - Raza: 8999294959 Job Summary We are conducting a Walk-In Drive for experienced Finance & Accounts Professionals with expertise in Accounts Payable (P2P) or Accounts Receivable (O2C) . Candidates must have prior experience working with international clients and a strong background in the Insurance domain . If you are looking for an exciting opportunity to grow your career in Finance & Accounting, this is the perfect opportunity. Open Positions Accounts Payable (P2P) Accounts Receivable (O2C) Key Responsibilities Process Accounts Payable (P2P) and Accounts Receivable (O2C) transactions. Manage invoice processing, payment reconciliation, and collections. Handle customer billing, cash applications, and account reconciliation. Work with international clients and ensure SLA compliance. Maintain financial records and reporting accuracy. Resolve payment discrepancies and customer queries. Collaborate with internal finance and operations teams. Ensure compliance with company policies and accounting standards. Maintain documentation and support audit activities. Deliver high-quality financial operations with accuracy. Required Skills Accounts Payable (P2P) Accounts Receivable (O2C) Finance & Accounting Insurance Domain International Client Handling Invoice Processing Account Reconciliation Payment Processing Financial Reporting MS Excel ERP Systems EPIC Applied AMS BenefitPoint Communication & Analytical Skills Eligibility Graduate in Commerce, Finance, Accounting, or related discipline. 36 years of experience in Finance & Accounts. Mandatory experience in the Insurance Domain . Experience working with International Clients is required. Maximum 2 Years Career Gap accepted. Clear UAN is mandatory. Immediate Joiners Preferred. Selection Process HR Interview Operations Interview Carry an Updated Resume for the Walk-In Interview. Walk-In Details Walk-In Date: Sunday, 19th July 2026 Time: 10:00 AM 12:30 PM Venue: Hinjewadi Phase 3, Pune Contact Raza: 8999294959 Immediate Joiners Preferred!
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