Customer Support Executive / Telecalling Specialist in Pune

Job Role: Customer Support Executive / Telecalling Specialist

 

Hiring Customer Support & Tele calling Experts in Viman Nagar, Pune! 1–3 years’ experience required. Salary: ₹4.8 LPA - ₹7.2 LPA (₹40k - ₹60k/pm). Immediate joiners apply now!

 

Job Overview

We are looking for experienced, communication-driven Customer Support & Telecalling Professionals to join our team in Viman Nagar, Pune. In this role, you will be the primary voice of our brand, handling customer inquiries, resolving complaints, and driving customer satisfaction.

This position requires professionals who can handle high-volume interactions with empathy and efficiency. We are looking for Immediate Joiners who can seamlessly transition into our process.

Job Details

·         Experience: 1 to 3 years in a BPO, International/Domestic Voice Process, or Telecalling role

·         Job Location: Viman Nagar, Pune (On-site)

·         Joining: Immediate Joiners Only (Max 7–15 days notice)

·         Salary (Monthly): ₹40,000 to ₹60,000 per month

·         Salary (CTC): ₹4,80,000 to ₹7,20,000 per annum (Depending on experience and communication skills)

Key Responsibilities

·         Customer Support: Handle inbound and outbound calls, resolve customer complaints, and answer product or service queries.

·         Telecalling & Engagement: Follow up on customer leads, explain product/service features, and ensure high engagement or retention rates.

·         Issue Resolution: Maintain a high first-call resolution (FCR) rate by quickly identifying customer pain points and providing accurate solutions.

·         Data Management: Update and maintain precise records of customer interactions, feedback, and escalations in the CRM system.

·         KPI Compliance: Meet daily/weekly targets for call quality scores, average handling time (AHT), and customer satisfaction ratings (CSAT).

 

Required Skills & Qualifications

·         Education: Graduate or Undergraduate with relevant BPO experience.

·         Communication: Exceptional verbal and written communication skills in English (Hindi or regional languages is a big plus).

·         Experience: Proven track record in customer service, telesales, or customer retention.

·         Tech Skills: Familiarity with CRM software (like Salesforce or Zendesk), basic MS Excel, and standard ticketing tools.

·         Behavioral Traits: Strong listening skills, patience, and the ability to work under pressure in a fast-paced environment.

Perks & Benefits

·         Lucrative performance-based incentives on top of the fixed salary.

·         Drop facility or travel allowance (based on shift timings).

·         Comprehensive medical insurance and health benefits.

·         Quick internal growth pathways to Team Leader or Quality Analyst roles.

---

BPO jobs in Pune, Customer support vacancies Viman Nagar, Telecalling jobs Pune, International BPO salary Pune, Customer care executive jobs, BPO hiring immediate joiner, Voice process jobs Pune, Customer service executive openings, Tele caller jobs in Pune 2026, High paying BPO jobs, Viman Nagar job vacancies, #BPOJobsPune, #CustomerSupportJobs, #TelecallingJobs, #PuneHiring